Step 1: Claim Reporting

In case of death of the member under a Group policy, the Master Policy Holder needs to intimate the claim to the INLIC Claims Team and the Key Account Manager.

List of Mandatory Documents: Employer – Employee Claims

• Group Term Claim Form (authorized signature and seal by MPH)
• Original Death Certificate issued by local Municipal Corporation or Competent Authority
• Nominee KYC
• Nominee Bank Account Details
• Cause of Death Certificate (certified by attending medical officer / as mentioned in PMR)

Non Employer – Employee – Lender-Borrower Claims

• Group Term Claim Form (authorized signature and seal by MPH)
• DGH / Application Form
• Direction of Claim Proceeds Form
• Vernacular Declaration Form
• Original Death Certificate issued by the local Municipal Corporation or Competent Authority
• Nominee KYC
• Nominee Bank Account Details
• COI (Certificate of Insurance in Original)
• Claim Form B
• Loan Repayment Schedule & Loan Statement of Account
• Medical hospitalization reports, if any
• If the cause of death is accident or suicide, additional documents required: PMR & FIR Report

Non Employer – Employee – Non Lender-Borrower Claims

• Group Term Claim Form (authorized signature and seal by MPH)
• DGH / Application Form
• Original Death Certificate issued by the local Municipal Corporation or Competent Authority
• Nominee KYC (if the claim is to be settled in favour of nominee)
• Nominee Bank Account Details (if the claim is to be settled in favour of nominee)
• COI (Certificate of Insurance in Original)
• Medical & hospitalization reports, if any
• If the cause of death is accident or suicide, additional documents required: PMR & FIR Report

Step 2: Claim Processing

On receipt of the Claim Form and mandatory documents, INLIC will assess the claim and take a decision based on the merit of the case. If any additional requirement is to be completed by the claimant, INLIC will intimate the same. Once the requirement is completed, the claim will be assessed.

Step 3: Claim Settlement

If the claim warrants an investigation, INLIC will take the final decision on the claim within 45 days from the date of intimation of the claim.

Non-investigated claims will be decided within 15 days from the date of intimation.

Ideally the Claim should be reported as soon as possible. This will help us settle the claim at the earliest. However, no claim is denied in view of delay in intimation.

Claim payments are made through a) National Electronic Fund Transfer (NEFT) b) Cheque

National Electronic Fund Transfer

• Basis the bank details submitted by you
• If you have submitted a personalized cancelled cheque or bank statement / bank passbook copy with last 6 months transactions
• If your bank is participating in Electronic Fund Transfer clearance

Cheque Payment

• When you have not submitted bank details prior to your due dates
• If you have submitted a non-personalized cancelled cheque or bank statement / bank passbook copy which is not opened before 6 months
• If your bank is non-participating in the Electronic Fund Transfer clearance