Claim Intimation and Submission of Supporting Documents: 

• At all the INLIC Branch Offices.
• Directly to Claims Team at INLIC Goregaon, Mumbai Office

Claim Assessment and Requirement for Additional Documents, if any

• Claim documents and supporting documents will be scrutinized for completeness and adherence to policy terms and conditions.
• Additional documents, if any, will be triggered and communicated to claimants within a stipulated turn-around time (TAT) of 3 Working Days.
• If the Claim warrants an investigation, the same will be subjected to a Field Investigation and the Claimant will be updated about the same.
• Dedicated Team to handle the claims and provide assistance to the Claimant through dedicated, toll-free Claims Helpline.

Claim Decision and Payout

• On receipt of complete documentation or completion of field investigation, as applicable, the claim decision will be informed to the claimants and approved claims will be processed for Payout.
• For speed and ease, subject to availability of valid bank details, claims will be settled through electronic mode such as NEFT.
• Else, the payment will be sent vide an account payee cheque at the customers’ address registered with the company.