A transparent three-step process designed to ensure faster verification and hassle-free claim settlement.
Claims
At IndusInd Nippon Life Insurance, we understand this is a difficult time. That's why we deliver compassionate, seamless claim settlements, backed by our 10-Day Guarantee® for Death Claims.
98.9%
Claim Settlement Ratio*
10 days
Service Guarantee**
You Can Register your claim easily:
- Visit your nearest INLIC branch for in-person assistance.
- Email scanned documents at claims@indusindnipponlife.com.
- Courier to: Claims Department, Office no. 701 & 702, 7th floor, Silver Metropolis, Off Western Express Highway, Goregaon East, Mumbai – 400063.
- In case of assistance, contact us on 1800 102 3330 or email us on customerservice@indusindnipponlife.com
Living Benefits / Rider Claims
Get the cover to help you tide over difficult health conditions when you need it the most.
Death Claims
Secure the future of your loved ones in the event of an unfortunate death.
Survival, Maturity & Annuity Claims
Claim the benefits due to you at various milestones of your policy.
Health & Cancer Protection Plus Claims
Protect your family and yourself from unexpected financial burdens that arise with health ailments and accidents.
Group / Employee Benefit Claims
Take care of your greatest assets - your Employees by providing them with complete security.
Support for Life's Moments – Always
3 Step Claim Process @ INLIC
Step 1
Step 2
Claim Assessment and Requirement for Additional Documents, if any
- Claim documents and supporting documents will be scrutinized for completeness and adherence to policy terms and conditions.
- Additional documents, if any, will be triggered and communicated to claimants within a stipulated turn-around time (TAT) of 3 Working Days.
- If the Claim warrants an investigation, the same will be subjected to a Field Investigation and the Claimant will be updated about the same.
- Dedicated Team to handle the claims and provide assistance to the Claimant through dedicated, toll-free Claims Helpline.
Step 3
Claim Decision and Payout
- On receipt of complete documentation or completion of field investigation, as applicable, the claim decision will be informed to the claimants and approved claims will be processed for Payout.
- For speed and ease, subject to availability of valid bank details, claims will be settled through electronic mode such as NEFT.
- Else, the payment will be sent vide an account payee cheque at the customers’ address registered with the company.
Customer Voice
"Stories from the People We Protect"
The best thing about IndusInd Nippon Life is that their people clarify all the policy details.
IndusInd Nippon Life is a very flexible organization when it comes to getting good service.
I have policies from various insurance firms but I find IndusInd Nippon Life to be the best. I meet my agent almost daily and have no complaints with my policies so far.
In my experience, IndusInd Nippon Life has the best after-sales service. Its SMS based services keep me informed at all times.
I appreciate the customer care support.
I am thankful to the company for setting the death claim of my husband in a very short period of time. If I am in a position to invest I would definitely like to invest in your company in the near future. My sincere thanks to you and your company.
Ajit Singh Varma
Vinay Kumar
Pradeep Kumar
Pooja Mishra
Chapidi Ganga Bhavani
Vandana R. Khopkar
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Digital Service Channels
INL Customer Connect App – For Android | For iOS
Chat with NOVA – 24x7 Digital Assistant
Other Service Channels
Email - customerservice@indusindnipponlife.com
Toll-Free Number - 1800 102 1010
Visit your nearest INLIC branch
Registered & Corporate Office
IndusInd Nippon Life Insurance Company Limited. IRDAI Registration No. 121. Registered & Corporate Office: Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai 400051