Frequently Asked Questions
What is Life Insurance?
Why Choose IndusInd Nippon Life Insurance?
What Types of Life Insurance Plans Are Available?
How to Buy Life Insurance with IndusInd Nippon Life Insurance?
Where Can You Make Payments or Get Support?
When Should You Review or Update Your Policy?
Why is Life Insurance Important?
What Happens If I Miss a Premium Payment?
Are Life Insurance Premiums Tax Deductible?
Do I Need a Medical Test to Buy Life Insurance?
How Much Coverage Do I Need?
Can I Have Multiple Life Insurance Policies?
Can I Change Premium Payment Frequency?
What are Exclusions in Life Insurance?
How to Check Policy Status and Premium Due Date?
How are Bonuses on Life Insurance Calculated?
What Is the Surrender Value?
What Is Guaranteed Surrender Value (GSV)?
What Is Special Surrender Value?
What Is a Paid-Up Policy?
What Is a Grace Period?
What Happens When a Policy Lapses?
Can I Revive a Lapsed Policy?
What Are Policy Riders?
What Is Sum Assured?
What Is Maturity Benefit?
How Are Bonuses on Life Insurance Calculated?
How Do I File a Nomination?
Are Life Insurance Proceeds Taxable?
How Is The Claim Settlement Processed?
What Documents Are Required for Claims?
How Can I Check Policy Status and Premium Due Dates?
What Is Claim Settlement Ratio and Why Does It Matter?
Do any IndusInd Nippon life Insurance Plan Offer Incentives for Buying Policies?
Will my policy be affected because of this change ?
Will my existing policy stillbe valid?
Will the Hinduja Group (IndusInd)/IIHL honour my policy?
Will there be any changes to my policy now or later
Will I receive a new policy document or number?
Do I need to re-submit any documents or details?
Do I need to buy a new policy under IndusInd Nippon Life Insurance?
Will my servicing advisor or branch change?
I live in a smaller town. Will your branch still be operational
Can I still pay my premiums the same way?
Can I pay premiums or get service at IndusInd Bank branches?
Will the premium amount increase
Will my existing benefits, bonuses or returns get affected?
Will my fund performance or ULIP investments be affected?
Where can I raise a complaint or get help?
What is a savings plan?
Who should consider a savings plan?
Are returns in an IndusInd Nippon Life Savings product guaranteed?
Are savings plans safe?
Do savings plans offer life cover?
Can I get tax benefits?
Can I take a loan on my policy?
Are savings plans good for future goals?
What is a retirement plan?
What is an annuity?
Why plan early for retirement?
What payout options are available?
Are annuity payouts guaranteed?
Do retirement plans offer tax benefits?
What is Unit Linked Insurance Plan or ULIP?
Are ULIPs good for wealth creation?
How do fund switches work?
What is the lock-in period?
Do ULIPs offer tax benefits?
Can I check fund performance online?
How to File a Claim ?
Where to File a Claim?
How to Check Claim Status?
How can I update my bank details to file a claim?
Claim Settlement Process with IndusInd Nippon Life Insurance
What documents, forms and papers do I need?
How long will a claim take?
What is Claim Settlement Guarantee?
Where do I check claim status?
What Causes Claim Rejections at IndusInd Nippon Life Insurance?
How to Avoid Delays in IndusInd Nippon Life Claims?
Why Do Hidden Medical Issues Reject IndusInd Nippon Claims?
Does Policy Lapse Block IndusInd Nippon Payouts?
What Documents Ensure Smooth IndusInd Nippon Life Claim Processing?
Can Late Filing Delay IndusInd Nippon Life Claims?
Do High-Risk Activities Reject IndusInd Nippon Claims?
How Do Nominee Errors Affect IndusInd Nippon Claims?
What payment options are available for premium payments?
Can I pay my insurance premium online securely?
How do I set up automatic premium payments (NACH)?
What happens if my premium payment fails?
Can I pay premiums via mobile apps like UPI?
How can I download my premium payment receipt?
How do I check if my policy is active?
How can I update my mobile number or email ID?
How do I change my bank account details for auto-debit?
Where can I download my policy document/e-policy?
How can I update my nominee details?
How do I renew my policy online?
How can I track the status of my service request?
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Digital Service Channels
INL Customer Connect App – For Android | For iOS
Chat with NOVA – 24x7 Digital Assistant
Other Service Channels
Email - customerservice@indusindnipponlife.com
Toll-Free Number - 1800 102 1010
Visit your nearest INLIC branch
Registered & Corporate Office
IndusInd Nippon Life Insurance Company Limited. IRDAI Registration No. 121. Registered & Corporate Office: Unit Nos. 401B, 402, 403 & 404, 4th Floor, Inspire BKC, G Block, BKC Main Road, Bandra Kurla Complex, Bandra East, Mumbai 400051
